Shipping & Returns Policy

LAST UPDATED: AUGUST 20, 2026

At GS Vintage Apparel, every garment is created with intention. From distinguished senator wear and refined two-piece ensembles to statement Agbadas and bespoke Kaftans, our pieces are made to reflect confidence, craftsmanship, and modern African elegance.

Because many of our garments are made specifically for each client, our shipping and returns process is designed around the individual nature of our work.

1. Shipping Policy

Bespoke & Made-to-Order Garments

Our bespoke and made-to-order pieces are individually prepared according to your selected style, fabric, measurements, and specifications.

Please allow 5–7 business days for production before your order is dispatched. More intricate pieces or orders requiring special fabrics, embroidery, detailing, or additional craftsmanship may require additional production time. Where applicable, we will communicate this to you before dispatch.

Delivery

We ship to customers locally and internationally using reliable, tracked courier services.

  • Production: 5–7 business days for standard made-to-order pieces.

  • Transit: Typically 3–7 business days after dispatch, depending on your destination.

  • Tracking: A tracking number and shipment details will be provided once your order has been dispatched.

  • International Orders: Delivery times may vary depending on customs clearance and local courier operations.

Please note that delivery estimates are not guarantees, as delays may occasionally occur due to customs, weather, courier operations, or other circumstances beyond our control.

Customs, Duties & Taxes

International orders may be subject to import duties, customs charges, VAT, or other taxes imposed by the destination country.

Any such charges are the sole responsibility of the customer and are not included in the purchase price or shipping fee unless expressly stated otherwise.

GS Vintage Apparel is not responsible for delays caused by customs clearance or for customs charges imposed by the destination country.

2. Returns & Exchanges

Bespoke & Made-to-Order Garments

Our bespoke garments are created specifically for each client and are therefore not eligible for return or cash refund due to change of mind, preference, or sizing after production has begun.

This includes bespoke Kaftans, Senator wear, Agbadas, tailored two-piece garments, and other pieces made according to individual measurements or specifications.

We strongly encourage customers to provide accurate measurements and carefully review their order details before production begins.

Fit & Alteration Assistance

We understand that a perfectly tailored garment may occasionally require a minor adjustment.

If your garment requires a reasonable alteration due to fit, please contact us within 14 days of delivery.

Where applicable, GS Vintage Apparel may provide an alteration allowance of up to $20 USD, or the equivalent in local currency, toward minor adjustments by a professional local tailor.

To request assistance:

  1. Have the garment assessed by a qualified tailor.

  2. Keep the alteration receipt.

  3. Send the receipt and clear photographs of the garment to our customer care team.

  4. We will review the request and confirm the applicable reimbursement.

Alteration assistance applies to minor fit adjustments and does not cover changes requested because of a customer’s change of preference, incorrect measurements supplied by the customer, or significant alterations to the original design.

Garment Defects or Production Errors

Quality and craftsmanship are central to GS Vintage Apparel.

If your garment arrives with a significant manufacturing defect or a clear production error attributable to us, please notify us within 7 days of delivery and provide clear photographs showing the issue.

Following assessment, we may offer an appropriate remedy, which may include:

  • Repair or alteration;

  • Replacement or remake of the affected garment; or

  • Another reasonable resolution agreed upon with the customer.

A remake will only be provided where the issue is determined to have resulted from a production error on our part and cannot reasonably be corrected through alteration.

3. Ready-to-Wear Items & Accessories

Where GS Vintage Apparel offers ready-to-wear items or accessories that are not individually made to a customer’s measurements, these items may be eligible for return or exchange within 14 days of delivery.

To qualify, the item must:

  • Be completely unworn and unused;

  • Be free from stains, damage, perfume, alterations, or other signs of use;

  • Remain in its original packaging where applicable; and

  • Have all original tags and labels attached.

Return or exchange requests must be approved by GS Vintage Apparel before an item is sent back.

Unless the item is defective or incorrectly supplied by us, return shipping costs are the responsibility of the customer.

4. Order Cancellations & Changes

We understand that circumstances can change. However, because our garments may enter production shortly after an order is confirmed, cancellation or modification is only possible before production begins.

Once fabric has been cut, tailoring has commenced, or significant production work has begun, bespoke and made-to-order orders cannot be cancelled, amended, or refunded.

If you need to make a change to your order, please contact us as soon as possible after placing it.

5. Items That Cannot Be Returned

For hygiene, craftsmanship, and customization reasons, the following are generally not eligible for return once production has begun:

  • Bespoke or made-to-measure garments;

  • Personalized or customized garments;

  • Garments altered at the customer’s request;

  • Items that have been worn, washed, damaged, or modified after delivery.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. How to Start a Return or Fit Claim

For any return, exchange, alteration, or quality concern, please contact our customer care team with:

  • Your order number;

  • Your full name;

  • A description of the issue;

  • Clear photographs where applicable; and

  • Any relevant alteration or return documentation.

Our team will review your request and provide the appropriate next steps.

Email: care@gsvintageapparel.com
Phone / WhatsApp:  +234 708 906 7967
Customer Care Hours: Monday–Friday, 9 AM–9 PM WAT

We aim to respond to customer enquiries within 24 hours.

7. Our Commitment

At GS Vintage Apparel, we believe luxury is expressed not only through what you wear, but through the care behind every piece.

From the first selection of fabric to the final finishing detail, our goal is to deliver garments that carry the confidence, presence, and refinement of modern African aristocratic dressing.

Thank you for choosing GS Vintage Apparel.

Crafted with distinction. Worn with presence.
— The GS Vintage Apparel Team